SHIPMENT OF WRISTBANDS
Don’t wait in line to pick up your wristband at the festival. We will send it to your home or pick up point of your choice free of charge.
For any questions you can write to:
pulseras@arenalsound.com or clientes.retiro@tip-sa.com
FAQ SHIPPING BRACELETS
What do I do if I have not received my wristband?
Wristbands are shipped until the week before the festival. When your order is shipped you will receive an email from TIPSA (we recommend checking spam just in case). In case of incident with your shipment or if you do not request the shipment, you can go to “Accreditations” (entrance of the venue) and ask for yours showing your ID and your season ticket.
Do I need an ID card to access the premises?
Yes, it is mandatory to show your ID at the time of accessing the site. You must arrive with your wristband on and active + your ID card.
Will all wristbands be shipped?
All festival wristbands are shipped home or to the indicated pick-up point. Festival wristband shipments will begin in March 2026.
Who receives the wristbands?
The person who made the purchase will receive all the wristbands. This person will be in charge of handing out the wristbands to each attendee.
How do I pick up at the TIPSA point?
To pick up the bracelet shipment at a Pick up point you must wait 24h (one working day) once you have received the shipping notification email from TIPSA. From that moment you have 10 days to pick up your bracelet/s.
Shipping bracelets to the Canary Islands, Balearic Islands, Ceuta or Melilla
Wristbands will only be shipped to the peninsula. Buyers from the Balearic Islands, Canary Islands, Ceuta and Melilla must pick up their wristbands at the point provided at the festival.
How can I check the supplements linked to the subscription?
You can check the supplements linked to your subscription here. If you have an active wristband, you can check them by scanning the QR code on the wristband.
How do I make a name change after receiving the bracelet?
When a name change is made, the wizard information is automatically updated. You only have to give the wristband to the new assistant so that he/she can access without any problem by showing his/her ID card.
How do I activate the bracelet?
The wristbands will arrive deactivated and you will have to follow the following process to activate them:
STEPS TO FOLLOW
- Scan the QR code of a wristband with your cell phone.
- Click on the Activate Wristband button.
- Enter the code of your subscription (you can find it in the subscription).
- Wear the wristband on the day of the festival.
- Bring your ID card to the festival, it will be checked at the entrance to the site that the bearer of the wristband is the season ticket holder.
What do I do if I lose the bracelet?
It is very important that you do not lose your wristband, as without it you will not be able to access the festival. If you lose it, you must go to the incident center on the day of the festival and pay for a new one.
Incident center hours are from 2:00 pm to 4:30 am.
How do I pick up the bracelet for my child?
All minors between the ages of 0 and 9 years old must go to the entrance of the venue to pick up their festival wristband. The parent or legal guardian must show the authorization for minors and will be given the minor’s bracelet directly at the entrance.
How do I know that my wristband is the official festival wristband?
Official wristbands will only be sent through authorized TIPSA channels, and the promoter will not be responsible for wristbands not purchased through these channels. The wristband has a chip that is unique and non-transferable, guaranteeing its authenticity.
Accreditation/Incident Location and Schedule
Hours Friday: 14:00h-04:30h
Hours Saturday: 14:00h-04:30h